Passenger-rights organization launches iPhone app
April 30, 2010, 10:16 pm
With the passage of new tarmac delay rules for airlines, a passenger-rights group announced a new application travellers can use to report delays.
FlyersRights.org launched the application, which can be used on iPhones. Using GPS, passengers can confirm their locations while on a flight. It will also provide information about delays in a real-time manner.
Kate Hanni, executive director of the group, said that passengers should have access to the newest technology in order to hold companies to the Department of Transportation's new three-hour tarmac rule.
"Passengers in the U.S. should be allowed to avail themselves of in-flight connectivity and technology to capture, record, and transmit information vital to the enforcement of their new rights," Hanni said.
The new rule requires airlines to get passengers off a plane if it has been stuck on a tarmac for three hours. Exceptions to those rules include safety or security terms, or if airport controllers determine it would disrupt operations too much.
Changes through the rule were prompted after a number of flights were in the news in the last year for being delayed on tarmacs for hours on end.
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